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Terms and Conditions
Terms & Conditions
Mistakes, Complaints and disputes:
1. Consumer Law
Hardwarexpress.co.uk will meet its obligations under the Consumer Protection Laws currently in force.
2. Faulty Goods
If goods are faulty or different from those ordered Hardwarexpress.co.uk will offer a replacement or make a full refund - this refund will be made as soon as possible or at the latest within 30 days of agreeing to give the refund - see separate returns policy.
3. Errors in bills, receipts or payments
Hardwarexpress.co.uk undertakes to correct any mistakes in bills, receipts or payments as soon as possible and at the latest within 30 days of agreement to do so.
4. Complaints/Disputes
Hardwarexpress.co.uk has an effective system for handling complaints/disputes and we will:
a. Acknowledge complaints within 5 working days.
b. Advise you how long it will take to resolve the complaint.
c. Keep you fully informed throughout the process.
5. Order Cancellation
Orders cancelled prior to dispatch are subject to a £5 Ex VAT administration processing fee and must be made in writing. Credit/Debit card refunds will be made within 30 working days from the date of purchase. Orders cancelled after dispatch will not be accepted (Please follow returns Policy)
6. VAT
VAT stands for 'Value Added Tax'. All products on this website show Inclusive and Exclusive VAT pricing. This is a sales tax applicable only within the European Union. If you are purchasing the goods from anywhere else in the world outside of the European Union, you will not have to pay this tax.
7. Delivering your goods
All deliveries are 'recorded signed for' which means you will be responsible for ensuring that someone will be available to sign for the order. If the package is not signed for it will not be left and a card will be left with details of how to arrange local pickup or re-delivery of your order. These conditions apply to all orders placed on this website no matter which service is selected during the checkout process. Carriers will attempt to deliver your order twice after which you will be liable for any re-delivery costs, or failing this you have the option of collecting from your local service centre. Hardwarexpress.co.uk shall use reasonable endeavours to despatch Goods to you by the estimated delivery date, but we shall not accept liability for failure to deliver within the stated time or on a stated day, where this is caused by circumstances beyond our reasonable control, such as delays caused by delivery companies or manufacturer lead times. You will not be entitled to damages or compensation if delivery of Goods does not occur on the estimated delivery date, including but not limited to extreme weather conditions.
8. Secure Online purchasing
Hardwarexpress.co.uk use the highest strength SSL 3.0, RC4 with 128 bit encryption (High); RSA with 1024 bit exchange. This means that both your browser and our server authenticate each other and encrypt information passing between them.
9. All of your personal information including credit card details, name and address, is encrypted so it cannot be read as it travels over the Internet. We actively promote our involvement in schemes such as (‘Verified by Visa’ and MasterCard’s ‘SecureCode’). Our 100% Security Guarantee means if you’re defrauded in anyway whilst shopping with Hardwarexpress.co.uk, we promise to resolve the issue so you don’t lose a penny
If you do not wish to send your details over the Internet, then please call the sales team who will be happy to take your order over the telephone.
10. Technical Support
We have an experienced technical support team available Monday - Friday to help customers with Pre-sales & after-sales support relating to batteries or UPS units. Unlike many other battery suppliers we believe in providing a Value added service which goes way beyond just securing your business. The team can be contacted either by telephone or email. Please refer to the contacts section.
11. Contact Us
If you have any queries or comments, you can contact Hardwarexpress.co.uk using the details shown below. Alternatively please complete the contact us form.
By Telephone:
To contact us by telephone :0845 003 8015
To contact us by fax :0845 003 8016
We are open from 9:00am until 5:00pm, Monday to Friday.
By Email:
For sales enquiries:
sales@Hardwarexpress.co.uk
For technical enquiries:
support@Hardwarexpress.co.uk
For accounts department:
accounts@Hardwarexpress.co.uk
Commtech IT Solutions Ltd
Unit D6
Little Heath Industrial Estate
Old Church Road
Coventry
CV6 7NB
Delivering your goods Next Day! On All orders received by 5:00 pm
12. Returns Policy
We've put together some guidelines to help explain our returns policies and procedures. But it's worth noting that wherever possible we will respond to your individual circumstances.
It's an unfortunate fact that no matter how good a manufacturer is they'll occasionally produce a faulty product. If your product has a fault when you get it or it develops a fault within the first 7 working days after delivery it will be replaced or refunded including delivery. There are no collection or re-delivery charges to pay.
After 7 working days faulty products are processed as per the manufacturers warranty policy and procedure. This doesn't mean you're on your own, we'll be here to smooth the way
13. Unwanted product
If you're a consumer customer you can return your product within 7 working days after you receive it. You'll receive a refund (Minus carriage costs) providing your product has "NOT BEEN OPENED", used or installed. A Credit will not be issued against goods returned without a prior RMA number authorised and issued by Hardwarexpress.co.uk. Postage/carriage and packaging is excluded and goods returned must be prepaid on return to Hardwarexpress.co.uk, however in the case of faulty goods REASONABLE postage and carriage will be refunded by Hardwarexpress.co.uk under the Sale of Goods Act 1979 (as amended).
14. Business Customers
If you're a business customer or have had your product longer than 7 working days we do not usually accept a return. We'll try to help out when we can but some products have a limited resale potential so we don't always offer a refund. We may not offer to refund the full purchase price, but if we do reduce the refunded amount we will only ever take a maximum of 20% off the refund. This Excludes special orders or orders above the value of £1000 where returns will not be accepted unless faulty.
If you want an exchange for an unopened product, the conditions above still apply. When you've returned your product, we'll ask you to place a fresh order and then issue a refund for your first order within 30 working days.
15. Incomplete or damaged in transit product
It doesn't happen very often, but sometimes when a product is unpacked it's clearly damaged or has something missing. If you complete a returns form within 3 working days of receiving your product a quick replacement can usually be arranged.
After 3 working days the product is classed as faulty and you'll need to follow our faulty product guidelines. How to return an incomplete or damaged product
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