Got a question about ordering from hardwarexpress, our products, or how we work? Below you'll find answers to the most common queries we receive. If you need anything else, get in touch and we'll get back to you promptly.
What does hardwarexpress sell?
We stock one of the UK's most comprehensive ranges of replacement batteries and power protection equipment. That includes UPS batteries from brands like CSB, Yuasa, and Powervolt, as well as batteries for mobility scooters, alarm systems, emergency lighting, and motorcycles. We also supply UPS systems, networking hardware, and related accessories.
Who can buy from hardwarexpress?
We sell to everyone: trade customers, businesses, public sector organisations, and the general public. NHS trusts, schools, universities, and local authorities can order via purchase orders. We also offer dedicated trade accounts with bulk order pricing for regular buyers.
How quickly will my order arrive?
We hold huge stock levels, so most orders placed before our daily cut-off are dispatched the same day. Standard UK delivery is next working day. Specific delivery options and costs are shown at checkout before you pay.
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal. Public sector and approved trade customers can pay by purchase order. All transactions are processed securely through our online checkout.
How do I find the right replacement battery for my UPS?
The simplest way is to search our site by your UPS manufacturer and model number. We carry OEM-compatible replacement battery kits for systems from APC, HP, Dell, Eaton, Emerson Liebert, Riello, Tripp Lite, and many more. If you're unsure, contact us with your UPS model and we'll confirm the correct battery.
How often should I replace UPS batteries?
As a general rule, UPS batteries should be replaced every 3 to 5 years. For APC UPS systems specifically, we recommend replacement every 3 to 4 years to maintain reliable backup performance. Batteries stored or operated in warm environments may degrade faster, so keep your UPS in a cool, dry location within the manufacturer's recommended temperature range.
Can I use a standard SLA battery in my mobility scooter?
No. Mobility scooters and electric scooters need batteries specifically designed for deep-cycle mobility applications. A standard SLA battery built for a UPS, alarm, or emergency lighting system will deliver poor performance and fail prematurely. We stock dedicated mobility batteries, so make sure you select the correct category when ordering.
What is a UPS and why would I need one?
A UPS (uninterruptible power supply) provides near-instant backup power when mains electricity fails, typically giving you 5 to 15 minutes of run time. That's enough to save your work, shut down equipment safely, and prevent data loss or hardware damage. They're essential for computers, servers, data centres, telecoms equipment, and any setup where a sudden power cut could cause problems.
Do you offer trade accounts or bulk pricing?
Yes. We've been trading since 2004 and have established supplier relationships that let us pass low prices directly to customers. If you order in volume or need regular supply, you can apply for a dedicated trade account. We also have a bulk order enquiry facility for larger requirements, so just get in touch with the quantities you need.
How do I track my order or manage my account?
Once you've created an account on our site, you can log in at any time to track orders, view your order history, manage wish lists, and use express checkout for faster repeat purchases. Dispatch confirmation emails include tracking details so you can follow your delivery from warehouse to door.